Terms & Conditions

1. Participation at your own risk

All tours and activities are taken entirely at your own risk. Amsterdam is a busy, living city: tours take place on public streets, bridges, cobblestones, canal sides, and in traffic shared with cyclists, trams, boats, and cars.

You are responsible for your own safety and conduct, and for the safety and conduct of any minors in your group. Please wear suitable footwear and clothing, watch out for bike lanes and tram tracks, and follow your guide’s safety instructions at all times.

2. Liability, loss, theft, injury, and death

To the fullest extent permitted by Dutch law, Oranje Umbrella, its owner, guides, and partners are not responsible or liable for:

• Loss of, theft of, or damage to personal belongings, including phones, cameras, bags, wallets, and documents. Please keep your valuables secure — pickpocketing occurs in busy areas.
• Personal injury, illness, or death of any participant, however caused, during or after a tour.
• Acts, omissions, products, or services of third parties such as restaurants, bars, coffeeshops, museums, boat operators, transport providers, and other venues we visit or recommend.
• Indirect or consequential losses, such as missed flights, trains, or other plans.

3. Health, fitness, and travel insurance

Most tours involve walking for extended periods, sometimes over uneven surfaces and steep canal-house stairs. Please tell us about any mobility needs, medical conditions, or allergies before booking so we can advise whether a tour is suitable.

We strongly recommend that every participant carries their own travel and medical insurance covering personal accident, illness, and loss or theft of belongings.

4. Bookings, prices, and payment

• A booking is confirmed once full payment has been received and you have received a confirmation by email.
• All prices are in euros (€). Private tour prices are quoted for the whole group and exclude VAT unless stated otherwise.
• Please check your booking details (date, time, number of guests, meeting point) carefully. You are responsible for providing accurate contact information so we can reach you about your tour.
• Third-party booking platforms may apply their own terms in addition to these. Where they conflict regarding our tours, these terms apply to the extent permitted.

5. Cancellations and changes by you

• Cancellations within 24 hours of the scheduled tour start time are not allowed, and the full tour price remains payable.
• Cancellation or rescheduling requests made more than 24 hours before the tour must be sent by email or phone. Rescheduling is subject to availability.
• Reducing the number of guests within 24 hours of the tour does not reduce the price.
• Bookings made through third-party platforms (for example GetYourGuide) follow that platform’s cancellation process, to the extent required by that platform.

6. Refunds

Refunds are accepted only at the sole discretion of the owner of Oranje Umbrella. Any refund, partial refund, credit, or rescheduled tour offered is a goodwill gesture and does not set a precedent for future bookings.

No refunds are given for no-shows, late arrival, leaving a tour early, removal from a tour for misconduct, or parts of a tour that you choose not to take part in.

7. Punctuality and no-shows

Please arrive at the meeting point at least 10 minutes before the start time. Tours start on time out of respect for other guests. If you are late, we may be unable to wait, and a missed tour is treated as a no-show without refund. The tour will still end at its scheduled time if you join late.

8. Tour experience and satisfaction

Every tour is different. Experiences, stories, stops, and results may vary per tour depending on the guide, the group, the weather, crowds, venue opening hours, and the city on the day. We aim for 100% satisfaction on every tour.

However, satisfaction is not guaranteed, and dissatisfaction with a tour does not by itself warrant a refund. If something is not right, please tell your guide during the tour so we can try to fix it on the spot.

9. Changes and cancellations by Oranje Umbrella

• Tours run rain or shine. Please dress for Dutch weather.
• We may change the route, stops, order, meeting point, or guide at any time for safety, weather, crowds, closures, events, or other operational reasons.
• If we must cancel a tour (for example for severe weather, illness of the guide, or unsafe conditions), we will offer you another date or a refund of the amount paid to us. We are not liable for any other costs.
• Some tours require a minimum number of guests. If the minimum is not reached we may cancel or combine groups and will offer you an alternative date or a refund.

10. Guest conduct

Your guide is in charge of the group. To keep tours safe and enjoyable for everyone, we may refuse participation or remove any guest from a tour, without refund, who:

• Is visibly intoxicated or under the influence of drugs at the start of or during the tour.
• Behaves aggressively, abusively, or disrespectfully toward the guide, other guests, residents, or venue staff.
• Ignores safety instructions, breaks Dutch law or local rules, or damages property.

11. Respecting Amsterdam

Amsterdam asks visitors to respect its residents. Please follow local rules during every tour, including:

• Drinking alcohol in public and smoking cannabis in the street are prohibited in large parts of the city centre, and fines apply.
• Photographing sex workers in the Red Light District is strictly prohibited. Please follow your guide’s instructions in this area.
• Keep bike lanes clear, keep noise down in residential streets, and do not litter or urinate in public.
• Guided tours in and around the Red Light District are restricted by municipal rules, and our routes are planned to comply with them.

12. No promotion of marijuana or illicit drugs

Oranje Umbrella does not promote, encourage, sell, supply, or facilitate the sale or use of marijuana (cannabis) or any other illicit drugs. Tours that discuss cannabis culture, coffeeshops, or Dutch drug policy are educational and historical in nature only.

Our guides will not buy, sell, hold, or share cannabis or any other substance on behalf of guests. Any decision a guest makes to purchase or consume any substance is their own personal choice, made at their own risk and responsibility, and must comply with Dutch law. Coffeeshops in the Netherlands are only accessible to adults aged 18 and over. Hard drugs are illegal in the Netherlands.

Oranje Umbrella accepts no responsibility for the consequences of any guest’s use of cannabis, alcohol, or any other substance.

13. Age requirements and minors

• Guests under 18 must be accompanied by a parent or legal guardian who is responsible for them throughout the tour.
• Tours that include cannabis culture, coffeeshops, the Red Light District, or alcohol are for adults 18+ only. We may ask for valid photo ID and may refuse participation, without refund, if age cannot be confirmed.

14. Third-party venues and tickets

Entrance tickets, food, drinks, transport, and other extras are not included unless clearly stated in the tour description. Venues, attractions, and boat operators are run by independent businesses with their own terms, prices, and opening hours, which may change without notice.

15. Photography

Our guides may take photos or short videos during tours and may share them on our website and social media. If you prefer not to appear in any images, please let your guide know at the start of the tour and we will respect your wishes.

16. Force majeure

We are not liable for any failure or delay in delivering a tour caused by events beyond our reasonable control, including extreme weather, strikes, public transport disruption, government measures, public health emergencies, demonstrations, large events, or closures by the authorities.

17. Privacy

We use the personal details you provide only to manage your booking and communicate with you about your tour, in line with the EU General Data Protection Regulation (GDPR). We do not sell your personal data.

18. Questions and complaints

If you have a question or complaint, please speak to your guide during the tour, or contact us by email within 14 days of the tour so we can look into it.

19. Governing law and changes to these terms

These terms are governed by the laws of the Netherlands. Any dispute will be submitted to the competent court in Amsterdam, unless mandatory consumer law provides otherwise. Nothing in these terms limits any rights or liability that cannot be excluded under Dutch or EU law.

We may update these terms from time to time. The version published on this page at the time of your booking applies to your tour.